At Elite Lab Dental, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number / WhatsApp
  • Company name
  • Billing and shipping address

Business & Order Information

  • Dental case details
  • Uploaded files (e.g. scans, STL, prescriptions)
  • Order history

Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

3. How We Use Your Information

We use your data to:

  • Process orders and requests
  • Provide quotations and customer support
  • Communicate regarding your orders or inquiries
  • Improve our website and services
  • Comply with legal and regulatory obligations

4. Data Sharing

We do not sell your personal data.

We may share your information with:

  • Partner dental laboratories (for production purposes)
  • Shipping companies (for delivery)
  • Payment providers (bank transfer, card processing)
  • Legal authorities when required by law

5. International Data Transfer

As we operate globally and work with laboratories in China and international partners, your data may be transferred and processed outside your country.

We ensure that appropriate safeguards are in place to protect your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access
  • Loss or misuse
  • Data breaches

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to data processing
  • Request data portability

To exercise your rights, please contact us.

9. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyze website traffic
  • Customize content

You can disable cookies in your browser settings.

10. Payments

We accept payments via:

  • Bank transfer (Hong Kong OCBC & Europe Wise)
  • Visa / MasterCard (Stripe)
  • Cryptocurrency (Binance Pro)

Payment data is processed securely by third-party providers. We do not store full payment details.

11. Third-Party Services

We may use third-party tools such as:

  • Analytics services
  • Payment gateways
  • Communication tools

These providers have their own privacy policies.

12. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Elite Lab Dental
Email: contact@elitelabdental.com
Website: https://www.elitelabdental.com

13. Updates

We may update this Privacy Policy at any time. Changes will be posted on this page.

Last updated: 08/04/2026